International Trading Manager

Role Responsibility

As an International Development Manager, you will be a vital part of the International Trading team and integral in growing the Selfridges business outside of the UK.

You will be working within a commercially driven department where the strategic aim is to grow sales profitably. You will be a key part of the team that will identify and develop new initiatives that champion the Selfridges brand, attracting new customers and improving the overall customer experience for both our direct and third-party sales channels.

Good communication in this role is essential as you will work closely with various internal teams such as UX, marketing, customer services, finance, and a variety of external suppliers.

This is a fantastic opportunity for someone who has some experience working within a similar Trading / Ecommerce environment.

As an International Development Manager you will:

• Continually review information on sales, bestsellers & key online metrics to find opportunities to best trade
• Educate yourself to know and understand the Selfridges customer across all sales channels, in the UK and internationally.
• Collaboration with colleagues and teams to test and learn what the customer wants. Ensure your recommendations have the customer’s needs and want at the forefront to increase sales internationally.
• Translates ideas into practical solutions that improve performance internationally.
• Communicate across all levels of the business. Is good at influencing senior stakeholders to win support for positive change and new ideas that support international growth.
• Build a close understanding of the trading calendars & customer shopping behaviours in our key countries and third-party sales channels.
• Share business knowledge quickly and develop a good understanding of business priorities.
• Identify improvements and developments of internal and external processes with a constant view of improving service and profitability.
• Implement opportunities for localising onsite content to benefit our direct and third-party sales channels.
• Identify and champion additional online functionality and features to grow sales in individual countries.
• Develops a network of productive relationships internally and externally that helps ensure international development is considered and supported.
• Support in the identification and execution of key strategic opportunities, liaising with internal and external stakeholders to get the job done.
• Attend all relevant internal meetings and account reviews.
• Participates in productive meetings that focus on the task in hand.
• Accurate administration of key business documents required both internally and externally.
• Champion international event programme, ensuring accurate planning & execution with relevant commercial offers

The Ideal Candidate

• Experience within a similar role
• Strong analytical skills
• Keen interest in fashion, online and awareness of the latest trends.
• Strong Influencing skills
• Excellent communication skills with the ability to present to mid-senior level stakeholders
• Experience of working within an international department is desired but not essential
• A passion for creating solutions with a positive attitude to change.
• Excellent analytical skills and an informed, evidence-based approach.
• Advanced Excel and experience with Google Analytics essential
• Highly motivated and hardworking with a professional attitude

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges