Is Analyst

About the role

Do you have an aptitude for Technology?

We are looking for a talented and motivated person to work within the IT Branch Systems team, based at our Wellingborough office.

The role will have a specific focus on ensuring that users are supported by identifying, investigating and resolving user reported issues within the Branch IT software and hardware systems.

The role requires good all round IT knowledge, interest in IT support and excellent verbal communication skills.

The role is shift based on a rota of morning, mid and late shifts with a requirement that once established in the team, you will provide on-call cover in evenings and weekends for 1 in every 4 weeks. Time of in lieu is provided to offset this on-call cover.

Role Responsibility

• Serving as the first point of contact for users seeking technical assistance over the phone, email or in person.
• Following agreed procedures to resolve technical and procedural problems and escalate as required.
• Training colleagues and users on how to use the system
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Determining the best solutions and talk users through problem-solving processes.
• Directing unresolved issues to the next level of support.
• Following up and updating users call status and resolutions.
• Recording events, queries and resolutions in call tracking systems, successfully identifying trends.
• Improving system performance by identifying and suggesting possible improvements on procedures and systems.
• Involvement with project work

You will need

• Good understanding of Retail IT hardware and software.
• Excellence in building positive relationships with users.
• Experience of technical trouble shooting and analytical skills.
• Good organisational and time management skills, being able to work to deadlines.
• Excellent written and verbal communication skills, being able to communicate effectively and efficiently with colleagues, customers and suppliers
• An understanding of MIDAS (stock and sales system) is an advantage, however not compulsory.

Previous experience in an IT Support role is beneficial, however not essential.

Whats in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
• A great holiday package

About The Company

Be part of something special. Join our team at Booker.

Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.

Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*