Address
Form of workCasual Service Desk Agent
Newcastle upon Tyne
Casual Flexible Job
Pay from £10.90 per hour, weekly pay, and holiday pay and access to our shopping discount portal!
Working hours that suit my lifestyle and my love for technology? That s when it hits home.
Have you been looking to earn some extra cash, while keeping to your current commitments? Now you can! What s more, you ll be making a difference!
Our Service team play a critical role here at Home Group making sure our colleagues have the right technical support to do their jobs whilst delivering new products and services regularly! Working with our brilliant Service Team, you ll support in project work, delivering new and exciting services as well as helping the team a carry out routine tasks as needed.
About you
You re a great communicator, able to interact with people in both technical and non-techy language. You know how important it is to treat each person in the same way, getting to your next interaction as promptly as possible, so queries are resolved as fast as possible.
You continually look for ways to improve your knowledge, developing your skills all the time. You thrive on solving problems and really own every contact with your colleagues. You quickly adapt to new situations and tackling issues head on. You use your analytical and systematic approach to solving issues and you can work in a fast-paced technical support role.
How your job on our bank works
Working on our bank, you ll be able to pick and choose your shifts. As busy as you are, you should be able to do this on the go via your mobile device!
What s in it for you
At Home Group our pay rates are based on Living Wage Foundation rate (more than some organisations!) That means you ll be paid a fair hourly rate for every hour that you work, and your rate even includes a payment towards your holiday pay!
After you have been paid for your first shift, you ll even get a chance to stretch your money further when you get access to our brilliant shopping discount scheme!
You ll even get access to our excellent learning portal to develop your skills further! We re also sure you will find working for us brilliant, so if you want to stick around, you will also be able to apply to all our roles!
Our 1st Line Support Desk are the entry point to our wider IS department here at Home Group. Many of our current colleagues have developed and progressed their careers having started their jobs on the service desk, and now find themselves working in Cyber Security, our Digital teams or working on our technology stacks! Who knows where you may end up working?
Want to know more?
If you re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You ll be able to download the 1st Line Support Partner Job Description, and find out more about Home Group. We ve also got some short films that show you what it s like to work here.
Be yourself at Home
Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!
To apply
Don t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we ve also got some great templates to help you.
