AddressIBC Volunteer Receptionist Role Description
The Isabel Blackman Centre (IBC)
The Isabel Blackman Centre is a much-loved community venue in the heart of the Old Town, Hastings providing a haven for health, wellbeing and leisure. Facilities include an exercise studio and gym, café restaurant, activity and event space, treatment rooms, accessible bathing facilities and a community shop. Designed specifically for the over 50’s but a venue that everyone in the community can enjoy.
The Centre Reception Volunteer is a key part of the team, working closely with and supporting the Centre Manager, Assistant Centre Manager and other volunteers to deliver a range of activities, classes and events that help make IBC a vibrant and sustainable community-led health, leisure and wellbeing venue for older people and the wider community living in or visiting Hastings and St Leonard’s.
Purpose of Role
To provide a professional and efficient reception service at IBC by ensuring all clients and visitors feel welcome and valued when they visit or contact the centre.
Role of the Volunteer
· Act as first point of contact for potential customers, clients and visitors.
· To answer the centres’ main telephone line and respond to all enquiries regarding the centre activities and facilities in a timely, pleasant and professional manner.
· Maintaining a good working knowledge of services and facilities provided by the centre.
· Meet and greet everyone who enters the centre and point in right direction for activities.
· Be smart and presentable at all times.
· Receive and distribute centre mail.
· Taking session bookings and ensure these are accurately recorded.
· Handling cash and credit card transactions where payments are made by clients or visitors.
· Issuing keys to members of staff and volunteers to access areas of the centre.
· To maintain awareness of how clients are enjoying their day and report any concerns or ideas to the manager.
Skills and attributes needed
· Friendliness, reliability, and honesty.
· An interest in working with and for the benefit of people in later life.
· Listening and communication skills.
· Remaining calm when under pressure during busy periods.
· Pleasant and professional telephone manner.
· Happy to use a till and computer after full training
As a Volunteer we would ask you to:
· Be reliable and conscientious in your role.
· Promote choice and independent decision making by people in later life.
· Treat all participants and colleagues with dignity and respect.
· Adhere to and sign the Age UK East Sussex confidentiality policy and equal opportunities policy.
· Maintain discretion and confidentiality at all times.
As a Volunteer we will offer you:
· An induction and initial training.
· Ongoing training relevant to your role.
· Reimbursement of out-of-pocket expenses.
· Work experience and reference after six months volunteering.
· Regular support and communication.
· Appreciation of your commitment and time given to Age UK East Sussex.
· An opportunity to meet other volunteers socially and for training.
· Appropriate insurance cover – to protect you whilst you are acting on behalf of Age UK East Sussex.
Volunteers currently needed for the following time slots: Tuesday 10-1 and 1-4, Wednesday 10-1 and Friday 10-4.
Please note that this is an unpaid Volunteer position with the exception of specified expenses.
We place great value on our volunteers, who bring so much to the organisation. Their time, energy and commitment are recognised and greatly appreciated.
This post may require an Enhanced DBS disclosure.
The Isabel Blackman Centre is a Health, Leisure and Wellbeing centre for the over 50’s, and is operated by Age UK East Sussex on behalf of the Charity IBC-In Perpetuity
Job Type: Volunteer
Salary: £0.01 per year
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
