ISVA Administrator (Independent Sexual Violence Advisor)

Company	First Light UkSee more
Address	Swindon, Staffordshire
Category	Administrative

Job description

First Light is a charity supporting people in Cornwall, Devon, Wiltshire and across England and Wales who have been affected by domestic abuse and Sexual Violence. We are independent of statutory agencies, including the Police, and every year we help thousands of adults and children in England and Wales to lead safer lives, free from violence and abuse.

An opportunity as the ISVA administrator has arisen covering the Swindon and Wiltshire Area. As the ISVA administrator, you will be the initial point of contact for our clients and assisting them with the relevant support which they can access through our services as well as keeping accurate records and reports.

Salary : £21,275 per annum rising to £22,103 per annum on successful completion of probation.

Hours : 37.5 hours per week

Contract : fixed term until 31st March 2025

Added benefits:

A comprehensive induction and training programme, with a hybrid working policy for a better work/life balance.
Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological wellbeing.
Health and wellbeing resources including our staff Wellbeing Group, Staff Consultation Committee and active participation in our employee engagement platform.
Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support.
Working for an organisation committed to Equality, Diversity and Inclusion. We welcome applications from all sections of the community, and all backgrounds regardless of age, race, faith, disability, sex, gender identity or sexuality. First Light are a Disability Confident Committed Employer and have an LGBTQIA+ Staff Network.
Annual pay review and employer contribution pension scheme.

Key responsibilities:

To provide administrative support to the Director of Sexual Violence Service, Wiltshire ISVA Service and Managers and Team Leaders in tasks relating to the service
Create, develop, implement and maintain administrative systems
Develop, implement and maintain data systems, including data inputting
Maintain data integrity and compile and prepare reports and presentations using Word, Excel and PowerPoint in accordance with reporting deadlines
To ensure data integrity of Client Management System. Collate monthly/quarterly data and present to the Director of Sexual Violence Services, Wiltshire ISVA Service and Manager and Team Leaders within the given deadline
To provide clear and concise information to clients regarding First Light services and other agencies
To maintain electronic diaries and appointment procedures
To ensure that all referral paperwork is processed effectively
To support the admin team in effectively dealing with enquiries, either in person, on the telephone, and using own initiative to take action, highlight priorities and redirect enquiries in an efficient and prompt manner
To maintain confidentiality as required within the role and to be able to work on issues of a sensitive or confidential nature in a confident and capable manner

Essential requirements:

English Language and Mathematics GCSE or equivalent grade C or above
Demonstrable proficiency in Intermediate IT skills (Microsoft Office)

Additional Information: The successful applicant will be subject to a Disclosure & Barring and social media check as part of our Safer Recruitment process. Please note that in some roles staff may be required to work from a home/office base in accordance with our Hybrid Working policy.

Deadline for receipt of applications: 09:00 Friday 16th February 2024

Expected date for interviews: 22nd February 2024

If you do not hear from us by 23rd February, please assume you have been unsuccessful at this time.

Due to Safeguarding requirements we are unable to accept CVs as part of your application, or employ any candidate who has been a client of First Light within the last two years. Please complete an application form on our website. Ensure that you outline your relevant experience and evidence suitability for the role against the role profile, which is a combined job description and person specification.

Job Types: Full-time, Fixed term contract

Salary: £21,275.00-£22,103.00 per year

Benefits: