IT Administrator
Our client is looking for an IT Administrator to join their team based in Bristol. This is a great opportunity to join a thriving organisation offering great career potential. You will need to have a driving licence for occasional travel to other sites (mainly Exeter).
Key responsibilities:
- Logging service desk support tickets taken by phone or email.
- Speaking with end users on the phone as part of the helpdesk role.
- Gathering Information and resolving technical issues, escalating as required.
- Documentation and updating of documentation.
- Build and setup of new Laptops, mobile phones and tablets.
- Occasional visits to site for setups and troubleshooting.
- Opportunity to get involved with in-house IT projects in house.
- Installing or changing software to fix issues (Windows patching, PDQ deploy).
- Remotely accessing hardware or software for clients to make changes and fix problems.
- Providing technical assistance for general questions and problems.
- Desk-side assistance as required for regional HQ or site visits.
- Resolving problems 1st line issues, i.e. printing, desktops, 4G routers.
- Triage of incoming support tickets from all regions.
- Assist with additional duties and tasks as assigned by the line manager.
- Adding and removing users from Office 365.
Platforms
Vmware Vsphere 7.x.
Windows Server 2019 + Windows server admin, Group Policy etc. (all virtualized).
Windows 10, 11 + Dell Clients.
Office 365 Client side, MS Teams.
MS Azure Admin.
MS 365 Admin, Security etc.
Freshdesk.
Sophos.
Forcepoint & Mimecast.
Teams and 8 x 8 Telephony
Networking
Cisco AnyConnect VPN
Meraki MDM + Meraki SD-WAN
Unifi Switches
Network Management
MPLS
Key Competencies:
- Flexible approach to working
- Excellent organisation skills
- Ability to learn on the job.
- Full UK driving licence with suitable transport for travelling to site.
- Willingness to travel as needed.
- The ability to embrace and role model our company values.
Essential requirements:
Formal IT qualifications or relevant experience
Full UK Driving licence
Own a vehicle for travel between sites
The benefit package for this role includes:
- Annual Bonus Scheme
- 24 days holiday (increasing by 1 day after 2 years of continuous service up to a maximum of 28 days)
- Pension scheme
- Perks Employee Discount Scheme
- Employee Assistance Programme
- Annual Volunteering Day
If you are passionate about IT and have a desire to contribute to the growth of a dynamic business, we encourage you to apply. To 22,000 + benefits.