It Apprentice (Apprenticeship)

Based in our offices in Skypark Exeter, we are looking for an enthusiastic and motivated individual to join our team. You will be trained to provide technical support to our customers for both sectors of the business by telephone and with direct contact. You will also learn to diagnose and repair computer and laptop faults, programme telephone systems, and resolve broadband issues. There will be the need to visit customer premises to assist with the installation of new equipment and rectify faults. The role may also include aspects of general office administration, such as invoicing, stock control, filing, sourcing prices and purchasing.
List of Duties:
To include but not limited to:-
Client repairs to include installation and configuration of computer/communication hardware systems and software
Analysis, diagnosis and resolution of client problems via email, phone and face to face contract
Stock control
Answer and respond to incoming calls · Logging calls on the helpdesk
Responding to outstanding faults, queries and concerns in accordance with the time parameters set by the company
Taking ownership of problems and driving them to a successful conclusion
Training
You will be spending one day a week at Exeter College as part of your Level 3 Information Communication Technician apprenticeship.
Qualifications required
Applicants must have a minimum of 4 GCSEs at Grade A-C/4-9 including Maths English & ICT.
Skills required
Good Communication and organisational skills
Professional attitude
Team member
IT Skills
Prospects
After the successful completion of the Apprenticeship there may be an opportunity to become a permanent member of staff should a suitable vacancy arise within the organisation.
Qualification / Standard : ST0973 Information communications technician
Duration 18 Months