It Asset Administrator

Reference Number - 78581

This IT Asset Administrator will report to the IT Hardware and Software Asset Manager and will work within the Information Systems; Commercial Team based in our Bury St Edmunds office. You will be a permanent employee.

You will attract a salary of £26,672.00 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

Close Date: 28//05/2024

We also provide the following additional benefits

• Annual Leave
• Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit scheme
• Tax efficient benefits: cycle to work scheme
• Season ticket loan
• Occupational Health support
• Switched On - scheme providing discount on hundreds of retailers products.
• Discounted access to sports and social clubs
• Employee Assistance Programme.

Job Purpose:

UK Power Networks is the leading Distributed Network Operator (DNO), with the ambition on supporting the transition to Net Zero at the lowest possible costs to customers.

Reporting to the IT Hardware and Software Asset Manager, the purpose of the IT Asset Administrator is to be involved in all aspects of administration required in IT Asset Management from assisting with procurement to allocating software applications and producing monthly statistics.

Dimensions

Hardware

You will provide administrative support in asset managing approximately 5,000 Laptops, 3,000 Field Devices and 5,300 mobile phones.

Software

You will provide administrative support in asset managing approximately 200 licensed desktop applications and UK Power Networks server software.

Responsibilities

You will provide support to the IT Hardware and Software Asset Manager in all areas of IT asset administration

We ask that you have administration, organisational and customer service skills to help ensure UK Power Networks IT Hardware & Software Assets are allocated observing our agreements and policies.

You will be based in Bury St. Edmunds and you will perform relevant tasks. This can include:

• Manage the requests for access to software applications from Approval stage to gaining customer satisfaction to allow request closure.

• Raise PO requests for software and hardware.

• Assist with gathering data and carrying out actions to ensure compliance.

• Produce monthly statistics using a variety of data

• Ensure the software catalogue is up to date.

Required Experience:

• 4+ years' experience working in an administrative role
• Microsoft Office 365 skills
• Excellent customer service
• Excellent collaboration skills with both internal and external partners

Qualifications:

• Familiar with ITIL and ITSM processes.
• Familiarity with Service Now & Intune.
• Manage complete assignments.

NATURE AND SCOPE:

The Nature of this team is representing UKPN's IS Department in all aspects of Support to the business's user community. To instil user confidence in the IS Department's ability to provide and support the best possible solution. To bring previous experience to the role, work with the IS Department to effect improvement.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.