It Assistant

My client, based in Leicester, are looking for an IT Assistant to provide company wide support.
What makes this role great?
Flexible working
Generous Holiday entitlement
Competetive benefits package
A friendly and supportive environment
The Role:

• Manage First Line Support with respect to hardware and software issues including;
• Setup of New PC’s
• Set up of printers
• Setting up users on Active directory & the ERP system
• Setting up and maintaining Exchange, distribution groups & out of office access to mail boxes etc
• Setting up and maintaining Mitel Phone System
• Maintaining the companies’ Wi-Fi network
• Being first point of contact and logging calls with third party support companies
• To ensure that the support provided is appropriate, timely and meets the requirements of the company
• Supporting with Day to Day Sage X3 issues such as web order loading
• Assist in the provision of management information from Sage SQL and Crystal reports
• Documenting procedures & processes
• Support the daily operation of the companies IT systems. Including but not limited to;
• ERP system (Sage X3)
• Carrier Interfaces
• ADS Capture
• Slim Stock

The Candidate:

• Has excellent analytical, numerical and problem-solving skills
• Able to show an understanding of;
• SQL
• Crystal Reports
• ERP Systems
• Possesses a good level of Microsoft Office Products such as Excel, Word, Outlook & PowerPoint
• An Understanding of ERP systems A knowledge of Sage X3 would be an advantage
• Has an understanding of IT advancements and threats and how this could impact the company

Previous experience in IT support