It Assistant

The Employer is: 21 TRAINING. As IT Assistant you will be working with the IT team supporting them on hardware and software issues. You will perform a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. You will gain a wide range of experience and have the opportunity to complete an IT qualification as part of the role. 21 Training deliver a number of training and employability support programmes. They are based in Strabane with training facilities in Strabane and Derry/Londonderry. 21 Training offer a 4 day working week (Mon-Thur). .

Technical Proficiency: Basic understanding of computer hardware, software, and networking concepts. Proficiency in operating systems such as Windows, macOS, or Linux is often necessary.

Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently, using logical reasoning and analytical thinking.

Communication Skills: Clear and effective communication is crucial for interacting with users to understand their technical problems and provide assistance. This includes both verbal and written communication.

Attention to Detail: Being meticulous in documenting issues, resolutions, and system configurations to maintain accurate records and ensure consistency.

Adaptability: IT environments can be dynamic and fast-paced, requiring the ability to adapt to changing priorities and technologies.

Time Management: Prioritizing tasks effectively and managing time efficiently.

Basic IT Security Knowledge: Understanding of basic IT security principles and practices to help enforce security policies and protect sensitive data.

Learning: Willingness and ability to learn quickly and continuously improve technical skills and knowledge in response to evolving technology trends.

Remote Support Skills: Ability to provide technical support remotely using tools like remote desktop software, chat, or phone support.

Professionalism: Maintaining a professional demeanour and attitude when interacting with users, colleagues, and external stakeholders.

Resourcefulness: Being resourceful in finding solutions to technical problems, whether through independent research, collaboration with colleagues, or consulting documentation.

Ethical Conduct: Adhering to ethical standards and confidentiality requirements when handling sensitive information and accessing IT systems.

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GCSE English or equivalent.GCSE ICT or equivalent.