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SalaryIT Change Manager
Manchester Head Office
Permanent - Full time role
Salary – £45,000 - £50,000
As IT Change Manager, you will have the day-to-day responsibility for the Company’s ITIL Change function. You will provide subject matter expertise and thought leadership for the processes and capabilities within this discipline, supporting and coaching the business to provide high-quality change management to the wider technology function.
A key deliverable of this role will be to understand and refine the IT Business Change processes, overseeing the operational gates involved in planning, scheduling, and deployment of software releases for the wider business technology platforms and applications. You will work closely with IT and business stakeholders to ensure that planned releases, infrastructure upgrades, and projects meet operational quality standards and minimize disruption to the production environment.
This is a ‘team-lead’ role so you will be hands-on managing change, follow-up, and continual service improvement, as well as providing direction and support to the other members of the wider IT team.
You will be joining Lookers at a time of significant change and the successful candidate will play a key part in supporting the organisation's modernisation journey. This role would suit a self-starter who is comfortable establishing new ways of working and embedding them with a diverse stakeholder group. You will have the opportunity to help establish the change management framework, processes, and procedures.
Responsibilities:
- Help refine and deliver the organisations policy for the management of change in live Services and test environments.
- Assist and promote continual service improvements following change and incident management, with alignment to our Major Incident and Problem function and cover this function on an ad-hoc basis for [MP1] AL etc
- Day-to-day operational management of the Change Control Process.
- Ensure effective control and alignment of risk to the availability, performance, security, and compliance of the business services impacted and our risk department
- Produce a forward schedule of change, including key business events ensuring potential business impact is considered.
- Analyse change scheduling, identify conflicts and own resolution
- Champion Change Management to ensure adherence of all changes to the Change Control policy and process, ensuring change records are raised, approved, and, evidence of process compliance is captured for audit purposes
We are looking for an individual that can work individually, as a part of a team or as part of a project. Someone that is comfortable communicating at all levels and the capability to chair large meetings.
You will have overall responsibility for a suite of ITSM capabilities including IT Change Management, with overlaps of Problem Management and Major Incident Management. You will provide direction and advice to your team to support them making improvements to their assigned processes, ensuring these are operated to a high standard and in line with Looker’s requirements. You will be expected to help prioritise and drive forward improvement initiatives for your assigned capabilities
About us:
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
