AddressArbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.
Job Purpose
To provide high quality 2nd line support to Arbuthnot Latham's technology users across all types of infrastructure including desktop and Laptop PC’s, telephones, mobile phones, and client serving server services and appliances. You will also troubleshoot and resolve issues with operating systems and desktop applications and to liaise and co-ordinate with other teams within the IT function and external suppliers and vendors.
A highly varied role to:
- Support, maintain, troubleshoot, and improve on all Group IT client-side infrastructure.
- Provide timely, efficient, and polite customer service to Group staff within SLAs.
- Assist in technical projects
To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.
Key responsibilities:
- Investigate and resolve system problems by providing high quality 1st and 2nd line support to business users
- Provide support and training to junior first line staff and take escalations/help where required.
- Take ownership and responsibility of queries, issues and problems and work with vendor support contacts to resolve technical issues within the desktop environment and some server environments across all Group sites
- Escalate relevant issues to the Infrastructure & Platform Support teams as appropriate, within documented SLAs
- Ensure that local and corporate security standards are implemented and enforced across the network.
- Support disaster recovery planning and testing including backup technologies and DR site visits
- Ensure projects are implemented with minimal disruption to business and within projected timescales
- Produce documentation for all technical systems, documenting changes to the network
- Develop and maintain quality procedures
- Source and purchase peripherals and equipment in line with approval procedures and within the IT budget
- Set up meeting room equipment when required for both internal and external meetings and support events with a technology requirement as required
- To support the growing business by providing on-call support as required
Risk:
Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.Key Interfaces:
- IT Team
- All Business areas across the group
- 3rd party suppliers
