It Desktop Support Technician (Job Ref: Otm_019_Ft)

About Outfox the Market:

Outfox The Market is a midlands-based family run business created in 2017 with over 100,000 customers in the UK. We are a trusted energy supplier providing electricity and natural gas to homes in the UK and we have helped customers make savings by offering fair value for their energy and helping them to reduce their carbon footprint.
Outfox the Market has been rated 4.5 out of 5 based on 35,394 reviews. In December 2020, we were placed in Citizens Advices top 3 energy suppliers. Simply Switch said the following about us:

The best energy supplier for 2021 as rated by customers is Outfox the Market. The small energy supplier, one of the cheapest on the market, received five stars for both bill accuracy and value for money. It was the only supplier to receive five stars in two categories".

Our customers are our priority, and it all starts with our staff. We value customer-centricity, integrity, and innovation. We are a team that is excited to be building a brand and delivering innovative solutions and creating value for our customers. We are invested in our people.

Summary:

Were seeking an IT Desktop Support Technician to join our IT Team, responsible for maintaining and enhancing our IT infrastructure. Working within a small IT team, youll play a vital role in ensuring the smooth operation of our systems.
The ideal candidate will demonstrate confidence and independence in their work, while also thriving in a collaborative team environment. Whether youre based in the East Midlands area or open to relocation, our company prioritises a supportive and inclusive culture.
If youre ready to contribute your expertise to a dynamic team and make an impact on our IT operations, wed love to hear from you!

Key responsibilities:
As an IT Desktop Support Technician, you will be responsible for assisting employees with hardware and software-related technical issues, troubleshooting problems, and ensuring efficient operation of computer systems and peripherals. Your primary goal will be to provide prompt, friendly, and effective support to end-users, enabling them to maximise productivity and meet their daily work requirement.

• End-User Support: Deliver outstanding customer service by responding to and resolving IT support requests via various channels, including in-person, email, and phone.
• Hardware Maintenance: Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Software Troubleshooting: Identify and troubleshoot software-related issues, including operating systems, applications, and user accounts.
• Network Connectivity: Assist users in connecting to the corporate network, Wi-Fi, and VPN, and troubleshoot connectivity problems.
• Software Deployment: Facilitate the installation and upgrading of software applications, ensuring proper licensing and adherence to company policies.
• System Upgrades and Patch Management: Collaborate with the IT team to perform system updates, patches, and upgrades to ensure security and optimal performance.
• IT Documentation: Maintain accurate and up-to-date records of support requests, troubleshooting steps, and solutions in the IT knowledge base.
• User Training: Conduct basic user training on various IT tools, software, and best practices to enhance end-user knowledge and proficiency.
• Hardware Inventory Management: Keep track of IT assets, maintain inventory, and assist in procurement when necessary.
• Security and Data Protection: Ensure compliance with security protocols, including data backup, antivirus installations, and access controls.
• Collaborative Problem-Solving: Work with other IT team members to resolve complex technical issues and escalate problems as needed.
• Continual Improvement: Stay up to date with the latest IT trends, technologies, and best practices to enhance the overall support service.

Skills and experience required:

• Proven experience as a Desktop Support Technician or similar role.
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong knowledge of Windows is essential and knowledge of macOS is desirable.
• Familiarity with Microsoft Office Suite and common productivity applications.
• Basic understanding of computer networks, TCP/IP, and troubleshooting network connectivity.
• Excellent communication and interpersonal skills to interact effectively with end-users.
• Ability to prioritize tasks, work independently, and manage time efficiently.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar will be a plus.

This employment package:

Salary: £25,000 - £32,000 DOE
Term: Full Time and permanent
Location: Leicester office based. Due to the nature of this role, the role does not afford remote working.

Job Types: Full-time, Permanent

Pay: £25,000.00-£32,000.00 per year