It Engineer

Blatchford is a multi-award winning, global manufacturer of some of the world's most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users.
Through science, technology, and maintaining a clear focus on people, we make mobility possible.
We have an exciting opportunity for an IT Engineer to join our growing IT team, to be based at our Head Office in Basingstoke.
The role
As IT Engineer, you will provide first and second line technical support to all internal staff, across multiple locations in the UK, Europe, and the US.
You will strive to meet end-user demands, solve customer problems, and drive client satisfaction.
Key duties:
• Providing 1st / 2nd line support towards hardware and software issues (onsite and remote).
• Ensuring all incidents and service requests are accurately recorded, prioritised and progress recorded in the IT helpdesk ticketing system.
• Highlighting repeat problems and potential system improvements.
• Creating, maintaining, and updating technical documentation.
• Provisioning/deprovisioning of users accounts across business systems.
• Installing, maintaining, and supporting new software applications, hardware, and systems.
• Ensuring our internal asset management system is maintained and updated.
• Monitoring and maintaining network infrastructure, using a proactive monitoring tool PRTG.
• Supporting implementation of IT change related activities.
What are we looking for?
Key skills
• GCSE Maths and English
• Further education qualification completed.
• Previous Experience in an IT Support role
• Technical troubleshooting experience
• Windows operating systems.
• Microsoft 365
• Microsoft Intune
• Anti-Virus
• Networking troubleshooting LAN / WLAN.
• Excellent written and verbal communication skills.
• Confident problem solver and decision maker
What can we offer you?
Benefits
• Highly competitive salary
• 25 days holiday (rising with service)
• Option to purchase additional holiday.
• Pension
• On demand pay
• Discounted shopping and leisure activities
• Health cash plan
• Cycle to work scheme.
This is a fantastic opportunity to contribute to the implementation and shaping of a brand new, IT Support desk function. The chance to work within a unique environment and contribute to the success of our award-winning organisation.
If you feel like you meet the above criteria for this exciting IT Engineer opportunity, then please apply now!
INDBLATCHFORD