It Engineer

IT Engineer needed to cover one of our clients Schools in the Harrow area. Salary up to £27,000 + benefits.

We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Harrow Area.

This is an exciting opportunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first.

Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients.

Your responsibilities will include:

• Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities.
• Connect up and check hardware for normal operation.
• Set-up a suitable desktop environment for users of a standalone or networked PC.
• Install simple software applications as required.
• Perform basic set-up and checking of networked PC's.
• Perform basic maintenance task for user accounts.
• Use simple utilities to change information on the intranet.
• Provide a good level of technical expertise to all assigned customer networks,
• To use our ticket based system to manage and resolve problems.
• To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.
• Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager.
• To do complete our regular checks on our client systems.

Requirements

• Experience in a helpdesk or support environment.
• You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams.
• Microsoft Server Skills are desirable.
• Professional and polished communication skills.
• Experience in the education sector is desirable but not essential.
• Must have a clean and valid DBS disclosure.
• Keen desire to learn and expand on your existing knowledge/ skills.

Benefits and Opportunities

We can offer you:

• An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.
• Exceptional career development and advancement opportunities including Microsoft/Apple training.
• Opportunities to gain experience in high level IT projects.
• The potential to progress to the senior levels of our management team.
• A remuneration scale that encourages and rewards progression and improvement.
• 25 Days Holiday (loyalty service holiday scheme).
• Sage Benefits.

If you are interested in this role and would like to find out more we would love to hear from you!