AddressHybrid | Flexi Time Scheme | Holiday Buy and Sell | Private Medical Insurance
Technical Support Engineer, Hybrid - Plymouth or Exeter
Up to £37k + Excellent Benefits
We are looking for an experienced Technical Support Engineer to join our client's established team. This role is a hybrid role, with the ideal candidate attending either our Plymouth or Exeter office 2-3 days per week.
Responsibilities of the Technical Support Engineer include:
- Increase capacity and capability within the technical support function by providing highly skilled advice on a range of existing in-use technologies and emerging solutions.
- Support and development of technical processes in relation to cloud technology
- Produce and maintain technical documentation, ensuring it is kept current through continual review
- Technical responsibility for supporting a number of hybrid cloud tools as well as training others in their use
- Involvement in planning and product upgrade roadmaps
Requirements of the Technical Support Engineer include:
- High level of technology literacy
- Strong practical experience in a 2nd or 3rd line application environment
- Excellent understanding of Microsoft Server environments and Office 365 solutions, including Azure Active Directory
- Skills in Power BI and SSRS are desirable
- Cyber security awareness and a logical approach to minimising risk within our technical environment
- A high degree of understanding or certification in ITIL, specifically incident, problem and change management
- Ability to demonstrate experience of in-depth problem-solving skills and solution based thinking
- An ability to analyse complex problems and understand root causes
The ideal candidate will have experience within an IT support role, with a strong generalist understanding to 2nd/3rd line level. The role will include both proactive and reactive problem solving and working with 3rd parties to implement technical changes. In return our client offers a fantastic benefits package including gym membership, flexi-time, enhanced parental pay, buy and sell holiday and much more!
Job Types: Full-time, Permanent
Salary: £30,000.00-£37,000.00 per year
Benefits:
- Life insurance
- Referral programme
Ability to commute/relocate:
- Plymouth: reliably commute or plan to relocate before starting work (required)
Work Location: In person
