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Form of work
SalaryJob overview
IT Engineer
Department: IT Department
Band 6 £35,392 - £42,618 per annum
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
As a Global Digital Exemplar Fast Follower, it is an exciting time at Milton Keynes University Hospital. We are now seeking an IT Engineer to play an important role in supporting our journey to becoming a state-of-the-art digital hospital.
You will be working within a friendly multi-disciplinary team within a fast moving and dynamic environment that will see you working with staff across the organisation and with a range of external partners.
This is a unique opportunity to help shape the future for Milton Keynes University Hospital NHS Foundation Trust.
For an informal discussion about the post, please contact Joao Andre, Deputy of Head of IT Technical Services, joao.andre@mkuh.nhs.uk
Interview date: 7th May 2024
Main duties of the job
To provide a high quality, responsive and comprehensive 3rd Line IT Support service, incorporating support for all Trust staff as well as support for NHS Milton Keynes staff on occasions. All support activities are to be provided during the core operational hours of 08:00-17:00.
The post holder will also be required to provide support to internal IT staff to ensure that SLAs are met and knowledge and skills are effectively shared between staff at all levels.
The post holder will be required to provide support both remotely via the telephone or remote tools, or face to face where necessary in order to provide timely resolution to logged incidents ensuring SLAs are met and typically exceeded.
To assist with Service Desk operations as the need arises.
The post holder will actively implement, manage and maintain technical infrastructure taking remedial action where necessary, this may include, but not be limited to, the following areas, networking, servers, storage, firewalls, PCs and peripherals, telephony and core clinical and non-clinical applications.
The post holder will be required to monitor the health status of the Trust's IT infrastructure estate to ensure minimum disruption to services.
The post holder will be required to ensure that all Trust data is adequately secured and protected at all times.
Working for our organisation
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Detailed job description and main responsibilities
Please refer to the attached Job Description for more details on role and responsibilities.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person specification
Qualifications and knowledge
Essential criteria
- IT Related NVQ Level 3 or A Levels (or equivalent qualification/relevant experience).
- Degree or equivalent qualification/relevant experience.
- Hands on expertise in a broad range of systems acquired through in-depth experience or theory based learning.
- Up to date IT technical qualifications e.g. MCSA, MCSE, MCITP, CCNA (or equivalent qualification/relevant experience).
- Evidence of continual personal development and specialist knowledge.
Desirable criteria
- IT Service Management qualification e.g. ITIL Foundation (or equivalent qualification / relevant experience).
- Project Management qualification e.g. Prince 2 Foundation.
Experience
Essential criteria
- Significant experience working in a complex IT environment.
- Advanced understanding of current IT standards, capabilities and developments in desktop, network, server, storage, telephony, security and applications technology.
- Advanced working knowledge and experience of installing and troubleshooting applications and operating systems in a Microsoft focused environment.
- Advanced working knowledge of server hardware and software including Active Directory, Group Policy, Exchange and Hyper-V.
- Advanced understanding of Server and network security fundamentals.
- Advanced understanding of IP, Analogue and Mobile telephony technologies.
- Advanced understanding of Storage Area Network (SAN) technologies.
- Advanced understanding of LAN/WAN/WLAN/VPN technologies.
- Working knowledge of the Microsoft System Centre suite of applications.
- Advanced knowledge of backup technologies and strategies.
- Advanced knowledge of PC imaging technologies.
- Advanced knowledge of patching, anti-virus and encryption software.
- Experience of working in a project team.
- Previous experience working in a 3rd Line support role.
- Previous experience of using Service Desk Management Tools.
- Experience of using Microsoft administrative tools.
Desirable criteria
- Understanding of ITIL.
Skills
Essential criteria
- Strategic thinker with sound analytical and problem solving skills.
- Ability to form excellent relationships and influence and negotiate effectively in order to deliver results and commitment to customer service.
- High standard of written and verbal communication.
- Commitment to continuous professional development personally.
- Ability to interpret and communicate complex technical information to both technical and non-technical staff.
- Ability to prioritise activities of self based on changing requirements and circumstances.
- Ability to work without direct supervision.
- Advanced keyboard and data entry skills, allowing accurate and consistent use of IT systems.
Personal and people development
Essential criteria
- Ability to remain calm and composed in high pressure situations.
- Self-motivated and able to work to tight deadlines with a flexible approach to work.
- Able to form good working relationships with staff in the Trust and partner organisations.
- Willing to develop own skills and knowledge.
- Ability to work as a member of a team.
- Excellent inter-personal skills.
- Ability to work in a busy environment where continuous interruptions and re-prioritisation of workload is to be expected.
Communication
Essential criteria
- Ability to interpret and communicate complex technical information to both technical and non-technical staff.
- Ability to communicate effectively to both clinical and non-clinical staff at all levels throughout the organization.
- Requires excellent communication skills both verbal and written and have the ability to communicate effectively, both formally and informally to all levels of staff.
Specific requirements
Essential criteria
- Able to perform the duties of the post with reasonable aids and adaptations
