It Field Engineer

IT Field Engineer – based in Bromley, Kent – up to £35K

Excelcare are a privately owned care provider based in the heart of Bromley, Kent. We have an exciting opportunity for an experienced VoIPIT Field Engineerto join our IT Department to support over 3,000 users and work collaboratively as part of a wider team.

We are continuing growth within the department and organisation. You would be joining at a pivotal time, while we embark upon our digital transformation program. The goal is for our Operations, Care, Quality & Central Services systems to work seamlessly together to support all users and ultimately allow us to operate in a highly effective business.

What you can expect:

Up to 35k depending on experience.

1 Year FTC

Monday – Friday at our Head Office in Bromley.

A full driving license is required for this role.

Main responsibilities as a IT Field Engineer:

• Undertaking site surveys for VoIP deployment.
• Checking the information gathered is appropriate and ensuring the system will meet the customers’ needs.
• Installing the new system, door intercoms, testing\terminating data cables if needed.
• Supporting our existing customer base to resolve any technical challenges they may encounter.
• Provide full training to the customer and ensuring the customer is fully satisfied with their new system before leaving site.
• Ensuring all documentation is complete and returned to HQ.

Skills and experience:

• Strong customer service and communication skills.
• Demonstrable experience of Telecommunications/IT/Network installations and support.
• Experience working with structured (CAT5/6) cabling.
• Experience installing and supporting Hosted (VOIP/SIP) telephone solutions such as 3CX, Splicecom, Yealink.
• Experience installing and supporting analogue/SIP door intercoms.
• Experience installing and supporting network hardware such as routers and switches supplied by Draytek, Meraki.
• Excellent troubleshooting skills for both on premise and hosted telephony solutions.
• Good understanding of SIP, VOIP and networking in general especially network switch and router configuration.
• Good organisation skills and a high attention to detail.
• A current UK driving license.

What we offer in return for your hard work:

• Hybrid working. 1/2 days remote after successful induction period.
• Competitive rates of pay.
• 33 Days holiday including bank holidays.
• Free learning and development
• Working within a great, friendly team and organisation
• Regular team lunches and company days out
• The opportunity to enhance your existing skills and learn many more.
• Refer a Friend Scheme rewarding £500 for every person you refer*
• DBS certificate (criminal records check) paid for by Excelcare*
• Comprehensive induction programme