AddressVertu Motors, West Midlands
At Vertu Motors, our IT team aim "To provide world class IT systems that enable Vertu Motors to deliver an outstanding customer motoring experience". We are now recruiting for an IT Field Engineer to support our dealerships in the West Midlands area.
The role comes with attractive salary and benefits including monthly bonus, Company car, colleague car purchase and discount rewards scheme.
As a highly mobile IT Field Engineer it is critical that you are flexible in your attitude to work. You will be responsible for mobile support services to the users of Vertu Motors IT Systems and Services. This will include:
- New hardware and software installations and/or movements
- Replacement and/or repair of equipment
- Maintaining all documentation, inventories, change control processes, audits and assets
- Managing 1st and 2nd line support calls as well as calls from third party companies
- Assisting the Infrastructure team in bringing new sites to life / installing switches / connecting servers
Your experience should include 1st line, 2nd line and 3rd line IT Support with a good understanding of Networking, VOIP, Switches, VLAN, Patching, DHCP and Active Directory. The Field Engineer role tends to suit an all-rounder with good levels of all the above rather than a master in one. Hands on Hardware experience is required to enable hot-swapping of various components along with network printers, local printers and scanners. Troubleshooting issues remotely and on site will be a major part of the roll therefore confidence with PC’s, Laptops, Tablets, Switches, Routers and working in IT Comms Cabinets is a must. In addition to this you will also need to be highly mobile, self-motivated and passionate about what you do. The role needs to be very flexible with possible early starts and late finishes if/when required to complete projects or dealership relocations.
The following attributes would be very desirable but not compulsory:
- Motor Trade Experience
- Microsoft accreditation, CompTIA or similar
- Dell, HP switch experience
- Previous Experience with a DMS (Keyloop Autoline or similar)
- Cisco CUCM IP Telephony or Twilio Spoke Phone
- Experience with Motor trade systems SLI, Elsa Pro Panasonic and Getac diagnostic equipment
Irrespective of the role, the “non-negotiables” for any of our colleagues are, drive, character, attitude, energy and talent. Relevant IT experience is important to us, as can be seen by the responsibilities of the role, but is not sufficient on its own as you will need to demonstrate that you have used those attributes to achieve your goals in the past.
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this role!
