It Field Services Engineer

At Jet2.com and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people.
As our new IT Field Services Engineer, you'll have a major impact on helping us achieve our goal. You'll pro-actively visit bases (both in the UK and overseas) to carry out pre-defined work as part of a large-scale company-wide project to upgrade and test end-user devices. This role is based fully on-site, working extensively at Glasgow Airport. The role also comes with either a company car or a car allowance.
As our IT Field Services Engineer, you'll have access to a wide range of benefits including:
 

• Annual pay reviews
• Excellent opportunities for progression and self-development (paid study time included)
• 26 days holiday (plus Bank Holidays)
• Colleague discounts on Jet2holidays and Jet2 flights

What you'll be doing:

• Site Health Checks
• Service Improvement Work
• Technical Project work
• Resolution of Incidents
• Relationship Management
• Problem Management

What you'll have:

• We would be interested to hear from candidates with excellent interpersonal skills. should have high experience of building and maintaining relationships across all levels of the business. Putting the 'Customer First' and working as 'One Team'.
• We are looking for excellent verbal and written communication skills.
• The ideal candidate should be very comfortable working as part of a team but managing and prioritising their own workload and diary independently.

In addition..

• Microsoft 365 - Intune, Azure, and Exchange etc.
• Office 365 Suite.
• Excellent Windows, MacOS, Android and iOS experience.
• A good understanding of Networking fundamentals, working with Cisco and Meraki.
• Installing, configuring, and supporting Printer hardware and software issues.
• Being the smart 'hands and eyes' support for infrastructure Teams and escalating issues.
• Taking ownership of all and any IT related requests and incidents, seeing though to completion.
• Playing a key and prominent role in project work, planning delivering and supporting.
• Experience using ServiceNow.
• Be able to perform well under pressure and in time sensitive situations.
• Document site processes and knowledge base article management.
• A practical understanding of ITIL principles is desirable

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!