IT help desk analyst/security analyst

RESPONSIBILITIES

Key Responsibilities

• Receipt and categorisation of initial event, incident and requests from customers
• Provide initial triage and trigger escalation/assignment as appropriate
• Investigation of event alerts and liaising with the customer to confirm closure
• 24/7 rota in 8-hour shift pattern (see below)

Essential Experience

• Understanding of Information Security principles.
• Good written and verbal communication skills.
• Ability to install security software and applications.
• Technical understanding of IT infrastructure (any of the following): Microsoft 365 suite, Azure Active Directory, Azure portal

Preferred Experience

• Previous experience in a SOC or security team
• Experience with a Security Incident and Event Management (SIEM) toolset. (e.g. Azure Sentinel)
• Experience with EDR tools
• Microsoft certifications