Address
Form of work
SalaryIT Help Desk Support
The role has a position of responsibility which requires someone who has the ability to effectively manage client expectations, take ownership of tier 2 (remote support) calls, and support cases/faults ensuring the effectiveness of client systems, and enhancing the company s excellent reputation.
Job Role:
In this role, you will be required to support clients, but key links must be maintained with the Help Desk Manager, Operations, Procurement, Admin and Sales department.
Key Responsibilities:
Whilst the exact responsibilities will vary, the main duties of the role can be summarized as follows:
• To maintain a high degree of customer service for all support queries and adhere to good service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on our support desk software and manage the ticket system effectively.
• Deal with administrative activities professionally and in a timely manner.
• Liaise with field engineers, installation programs, maintenance and warranty programs.
Required knowledge & experience:
Basic knowledge of computer Operating Systems including Windows/Mac and Linux(desirable).
Knowledge of basic networking and TCP/IP protocols.
Excellent IT skills - Minimum 1-2 years experience in a similar helpdesk/IT support role
Remote Device Management
Office / Microsoft 365
PC System Build
Desired but not essential:
Previous experience of CCTV, Access Control, intruder and AV systems.
The Ideal Candidate:
Team Player with the ability to also work independently.
Can-do attitude
Strong Communication & Customer Service skills to manage client expectations.
Self-motivated
Ability to meet deadlines.
Strong Troubleshooting skills to resolve issues raised by clients
If you feel like you are a good fit for this position please apply. If you feel like you may be a good fit but still have questions and want to find out more feel free to get in contact with me, Anthony Marshall on (phone number removed) or email me url removed .
