It Helpdesk Administrator

Have you worked on an IT helpdesk, or similar, where you've been responsible for handling incoming service queries from IT users?

Do you have a good knowledge of Microsoft Dynamics NAV / Business Central / D365, so that you could solve a good number of common Dynamics NAV / Business Central / D365 queries straight away?

This could be the role for you!

Futures are recruiting for an IT Helpdesk Administrator for our client in the West Midlands. This IT Helpdesk Administrator position is on a permanent basis and has become available due to continued growth and expansion. You will be the main IT technical person responsible for supporting Microsoft Dynamics NAV /Business Central usage across the business.
IT Helpdesk Administrator - Role Responsibilities - Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365

• 1st line technical support for home users as and when required
• 2nd line technical support for all onsite users
• Responsible for supporting the team in raising IT tickets inclusive of self-management of own ticket

IT Helpdesk Administrator - Skills and Experience - Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365

• An IT or Microsoft linked qualification (and/or at least one years' experience in a Helpdesk Administrator role)
• Experience in supporting end users
• Work on own initiative and liaise with staff on all levels and communicate at a simple level
• Ability to fluently communicate in written and spoken English
• Good working knowledge of Microsoft Dynamics NAV / Business Central / D365

IT Helpdesk Administrator, Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365

If you are interested in the role please do apply now!