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SalaryDo you have exceptional customer care skills?
This is an ideal opportunity for a bright, articulate IT Helpdesk / Service Desk Advisor, looking to progress their career with a forward-thinking IT helpdesk company.
IT HELPDESK SUPPORT / 1st LINE TECHNICAL SUPPORT / IT CUSTOMER SUPPORT
LOCATION: Based from the Offices in West Malling, Kent. You may be searching for IT Helpdesk jobs in Kent, West Malling, Kings Hill, Maidstone, Tonbridge, Chatham or surrounding areas.
SALARY: 22,000 - 27,000 plus benefits, pension, warm and welcoming office environment, free snacks and drinks, full training given, home working option.
HOURS: Monday- Friday: 8.00am-4.30pm/ 9.00am-5.30pm/ 9.30am-6.00pm
Two half days on a Saturday each month (from home). Paid a day in full/ half day in lieu.
As a personable IT Technical Support Advisor, you will be the first point of contact between users and the Service desk team, providing 1st line IT support to users, predominantly within the Hotel and Leisure industry.
Your varied role will include:
- Providing prompt and proficient technical support via email and phone to the user.
- Identifying, diagnosing and resolving IT issues.
- Maintaining up-to-date and accurate records.
- Occasional client site visits on specific allocated projects.
You will have at least 12-18 months experience in a 1st line Technical Support role or a very good understanding of IT, perhaps a Graduate, with a strong interest in Computer Science and can provide high levels of customer service.
You will be proficient in Microsoft Office Word, Excel and Outlook, and a good knowledge of Windows, Office 365 Management and Implementation, Anti-Virus Software, Network Administration, Peripherals, Imaging Software, TCP/IP, Server/ PC build.
You will be technically competent, and customer focussed, with excellent communication skills, able to use your own initiative, and work well within a fast-paced environment. Your attention to detail, as well as your enthusiasm and commitment to learning, will contribute towards a fun and rewarding career.
You may be searching for IT jobs such as IT Support Technician, IT Support Engineer, 1st Line Helpdesk Engineer, 1st Line Helpdesk Support, IT Service-desk Analyst, IT Helpdesk Technician, Customer Support Analyst or similar.
If you are looking IT Helpdesk jobs in Kent, click APPLY now!
Please Note: Typhoon Recruitment Ltd provides online advertising and response management recruitment services and does not operate as an employment agency or business. If your details match our client's requirements, your personal information as provided on your CV, will be released to our client so they can assess your suitability for the opportunity advertised. Your details will only be used by us in relation to this specific opportunity. By applying to this advertisement and submitting your CV and/or cover letter, you give your express consent to us using your details for this purpose.
