It Helpdesk Assistant

About the Role

We are looking to recruit a IT Helpdesk Assistant to join our expanding Innovation and Technology Team.

This role will suit applicants who have some experience working within a Technical Support role and are keen to develop their IT knowledge further.

You will be responsible for providing remote IT Technical Support to a userbase of over 500 people in particular with face-to-face support within our Exeter and Torquay offices. Supported by other members of our IT Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West’s leading employers.

Key responsibilities will include:

• Logging helpdesk calls and providing assistance to resolve issues
• Emailing administration such as releasing quarantined emails
• Day to day administration of our Cloud based software
• User account administration
• Day to day administration of our Cloud based file sharing service
• Asset logging / keeping asset register up to date
• Distributing IT equipment to staff
• Installing software
• Building laptops/phones/tablets for end users
• Identifying tickets logged that would benefit from additional training
• Visiting offices to engage with users and check office IT equipment

About You

To be considered for the role you will need to have:

• Previous Technical Support experience
• A good understanding of Microsoft Office
• Strong communication and interpersonal skills
• A passion for technology and a self-motivated approach to work
• This role can be based out of our Exeter and Torquay Offices and requires travel between these offices as well as occasional visits to our other offices.
• A Driving Licence and access to a car

Why Bishop Fleming?!

At Bishop Fleming, we take pride in putting our people first. We are a Great Place to Work® certified and offer an outstanding work environment, strong office culture and extensive perks (listed below). We’re also a rapidly growing Top 30 Accountancy firm and have just been ranked fifth in the Accountancy Age Mid-Tier Power Rankings. We’re proud to be the highest ranked firm in the South West. This comes on the back of nearly 20% growth last year, several award wins, and record-breaking recruitment taking our headcount to 40 partners and close to 500 people. 

We are a firm that thinks clients, people and communities. As a member of Business in the Community (BITC) we are focussed on improving our responsible business practices and collectively making positive impacts for the benefit of society.

If that’s not enough, we offer a fantastic range of benefits including: 

• 25 days holiday plus bank holidays plus Christmas off! 
• Hybrid working 
• A contributory Pension scheme 
• Life assurance 
• Simply Health cashback plan including access to 24/7 online GP service and counselling services 
• Perkbox discounts and rewards platform with over 4,00 perks and discounts 
• Yulife employee wellbeing app 
• Social events with active social committees that plan internal and external events   
• Numerous opportunities for development 

Please contact Seyi Oseni, Resourcing Administrator if you would like to discuss this opportunity further.

We welcome applicants who would like the flexibility in their working arrangements, including working from home or part time working which may help to accommodate parent or carer responsibilities, further studies, and activities outside of work.

We are committed to welcoming new people into an inclusive working environment, where everyone is given equal opportunity to reach their full potential.  We support a culture where people are valued and treated fairly with respect and differences are understood and celebrated. 

The more varied our workforce, the broader the expertise within our business. The broader our expertise, the greater our chances of innovation and success. That's why as a responsible business and member of Business in the Community (BITC), we're committed to equality of opportunity, diversity, and inclusion at every level.