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SalaryFantastic IT Helpdesk Support Analyst role based in Macclesfield.
Position Overview: We are seeking a skilled IT Helpdesk Support Analyst to join our team in Macclesfield. The successful candidate will play a crucial role in providing top-notch technical support to our clients, ensuring the smooth operation of their IT systems and resolving issues in a timely and efficient manner.
Responsibilities:
First-Line Support:
- Act as the first point of contact for users experiencing technical issues, providing prompt and courteous assistance.
- Troubleshoot and resolve hardware, software, and network-related problems.
Incident Management:
- Log and track support requests through the helpdesk system.
- Prioritise and escalate issues as needed to meet service level agreements (SLAs).
Customer Communication:
- Communicate technical solutions in user-friendly language to ensure client understanding.
- Provide regular updates to users on the status of their support requests.
Remote and On-Site Support:
- Provide remote assistance to users via phone, email, or remote desktop tools.
- Conduct on-site visits when necessary to resolve complex issues or perform hardware/software installations.
Documentation:
- Maintain accurate and up-to-date documentation of support processes, troubleshooting steps, and issue resolutions.
Collaboration:
- Collaborate with other IT team members to share knowledge and enhance overall team performance.
- Work closely with other departments to ensure seamless integration of IT systems.
Qualifications:
- Proven experience as an IT Helpdesk Support Analyst or in a similar role.
- Technical proficiency in troubleshooting Windows and Mac operating systems, hardware, and software applications.
- Familiarity with Active Directory, Microsoft Office Suite, and basic network troubleshooting.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively within a team.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Education: Bachelor's degree in Information Technology, Computer Science, or a related field is preferred, but not mandatory.
If you are a dedicated IT professional with a passion for solving technical challenges and providing exceptional customer service, we invite you to apply for this exciting opportunity!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
