It Helpdesk Technician

Due to internal progression Brockenhurst College are looking to recruit anIT Helpdesk Technician on a full-time, permanent basis. In return,you will receive a competitive salary of £22,071 to £22,429 per annum, DOE.
We are a high-achieving college who attract around 2,800 sixth form students across the region each year. We are based within the stunning New Forest National Park and offer our students a huge range of courses and superb facilities.

The Role:

As our IT Helpdesk Technician, you will help with the successful running of the IT helpdesk which includes the provision of 1st line support for staff and students experiencing problems with any operating systems or applications installed upon their workstations or the network. If unable to resolve, escalate to 2nd line support.

Responsibilities as our IT Helpdesk Technicianwill include:

• To help log requests for support and fault notification into our Helpdesk system
• To routinely, monitor overdue support calls in the helpdesk system and where necessary chase the assigned technician for an update
• To help with ordering supplies and manage stock levels of consumables
• To ensure that the hardware database holds accurate and up to date details of each workstation’s hardware configuration and to provide reports on request
• To maintain accurate records of deliveries and ensure secure and organised storage
• To provide day-to-day support for Colleges devices, including Windows and Apple devices
• To join with other members of the IT Services team in arranging, agreeing, and participating in a working schedule to ensure that an acceptable level of support is available for evening, weekend and out of normal term IT activities
• To perform fault diagnosis and testing of hardware and network cables and to make repairs where possible
• To assist with the development, deployment, and maintenance of workstation re-builds
• Assist during induction process by allocating paperwork and ID cards to new starters with appropriate door access

As our IT Helpdesk Technician, you’llideally have:

• Detailed knowledge and experience of Windows 10 and above, PC hardware and interfacing, Printer and other peripheral support, MS Office and other Microsoft applications, Basic understanding of Telecommunication systems, Customer Service/front facing experience
• The ability to follow section procedures systematically
• The ability to document procedures clearly and systematically
• The ability to work under pressure, to be flexible, thorough and accurate
• Good interpersonal and communication skills
• The ability to work as a member of a team
• The ability to provide support to all staff and students

Benefits you will receive:

• 25 days leave plus bank holidays (pro rata for part time staff)
• An option to purchase further leave through our Annual Leave Purchase Scheme
• Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College.
• On-site Nursery offers childcare at superb rates in and outside of term time
• Enrolment into the Local Government Pension Scheme
• Free eye care vouchers
• Free secure onsite parking
• Access to a range of discounts including shopping, travel and healthcare
• Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out)
• Weekly staff football

If you feel you are the right candidate for this IT Helpdesk Technician role,then please click ‘apply’ now!

Closing Date: Sunday 7th July

Interviews: Thursday 11th July

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.