IT Infrastructure Apprentice

Employer description: Advanced Water Company are a leading distributor in unvented spares, known for excellent customer service and technical support. They emphasise teamwork and staff development.

Overview:Our client are now looking for an eager candidate to join them as an apprentice.

Duties: as an apprentice you will be responsibile for providing:

• On-Site User Support: As the frontline of IT, you'll have the opportunity to directly assist users, solving real-world tech problems and gaining hands-on experience.
• First-Line IT Helpdesk Ticket Troubleshooting: Hone your technical skills by responding to and resolving IT Helpdesk tickets, a core function of IT support.
• Implementing System Changes: Play a crucial role in system updates, learning how to minimize disruptions while keeping our technology at the cutting edge.
• Cybersecurity Promotion: Be involved in vital cybersecurity measures to protect the organization, gaining knowledge in one of the most important areas of modern IT.
• Software Maintenance: Get experience with a variety of key software systems like Sage 200, Microsoft 365, and more, expanding your technical knowledge base.
• Collaborative Project Work: Work alongside experienced IT professionals and external partners on critical IT projects, gaining invaluable insights into the IT industry.

In order to apply, having the following would be beneficial:Desirable skills:

• Technology passion - Windows OS proficiency
• Strong Microsoft Office skills
• Able to multi-task under pressure

Personal qualities:

• Team player
• Effective communicator
• Adaptable
• Honest, with high integrity and a strong sense responsibility

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Salary:£15,000 per annum.

Benefits:

• Competitive Company Pension Scheme: Apprentices can enroll in the Auto-Enrolment pension scheme right from the start, with the company making significant contributions above the government rate. This offers a solid foundation for their long-term financial security.
• Generous Annual Holiday Entitlement: Apprentices start with a minimum of 28 days of holiday, including public bank holidays. This generous leave policy allows them to enjoy a good work-life balance.
• Opportunity for Additional Leave Purchase: Recognizing the importance of work-life balance, apprentices have the option to purchase up to 5 extra days of leave per year, enhancing their flexibility and personal time.
• Annual Performance Bonuses: The company rewards hard work and success with annual performance bonuses, offering a great incentive for apprentices to excel in their roles and contribute to the company's targets.
• KPI Performance Bonus: In addition to annual bonuses, apprentices can earn extra through KPI performance bonuses, which are based on meeting specific departmental targets and maintaining consistent performance.
• Access to Healthcare Benefits: After completing their probationary period, apprentices are eligible for the Healthcare Cash Plan Scheme, helping them manage healthcare costs effectively.

Future prospects:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!