It Infrastructure Technician Apprentice

We have a fantastic opportunity for someone with a keen interest in pursuing a career as an IT Infrastructure Technician. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Infrastructure Technician Apprenticeship. The Apprentice IT Infrastructure Technician will work alongside our It team to gain a thorough understanding of the equipment, installation, and maintenance methodologies used within the company.

Your primary roles will be to ensure the IT infrastructure operates smoothly and support colleagues across all locations, helping them with any issues when using technology to maintain the productivity of the company.

Your normal working hours will be:

• Monday & Wednesday: 13:00 - 21:00, Tuesday, Thursday & Friday: 09:00 - 17:00

Who We Are

At Western Global we are the global leaders in fuel storage for temporary power and mobile refuelling applications.  

We pride ourselves on having a great culture that values Teamwork, Openness, Passion, Integrity, and Celebrating Success. Our Values guide the way we interact with one another and our customers, and we work together as a cohesive team to achieve our goals. Our great culture is a major contributor to our continued growth and success.

Don’t believe us? We’re proud to be a certified Great Place to Work across all locations! See what our team say about working for Western here - https://en/about/careers/

What will you be doing as our IT Support Apprentice?

• Installation, configuration and imaging of laptops, company phones and other IT equipment using established and defined procedures and processes.
• Onboard and train new starters in the systems used.
• Re-Image workstations and setup for specific users base on job functions/departments.
• Troubleshoot system failures, test software, organise upgrade schedules and provide technical guidance where required.
• Manage and support Cloud based systems – Office 365.
• Perform backups and restoration of data when required.
• IT Hardware upgrades and repairs.
• Liaise with external suppliers.
• Order of IT equipment and consumables, ensuring timely delivery and communication.
• Maintenance of  printers, scanners and other office equipment.
• User support providing guidance and troubleshooting user-related issues in person or remotely.
• Firewall support.
• To perform any technical and administration related tasks as requested by the Global Head of IT.

What we are looking for in our IT Support Apprentice:

• The ability to diagnose and resolve hardware and software issues relating to computer systems, servers, network devices and applications.
• Proficiency in working with various operating systems and knowledge of system administration tasks, file systems and command-line interfaces.
• Familiarity with basic security practices.
• Strong interpersonal and communication skills to provide excellent customer support and assist users in resolving technical issues.
• Skills in maintaining accurate records.
• Adaptability and willingness to stay up to date with the latest technologies, industry trends and best practices in IT infrastructure management.
• Logical and creative thinking skills.
• Ability to work independently and to take responsibility.
• Ability to work with a range of internal and external people

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

What can we offer you?

We offer a market competitive pay plus commission as well as opportunities for knowledge and skills development, and recognition of achievements. In addition, we offer the following benefits to our employees:

• Annual Bonus & Salary Reviews.
• 25 days paid holiday + Bank Holidays pro-rata (Option to buy another 5 days).
• Regular staff events, get-togethers and celebrations.
• Company pension scheme (5% Employer Contribution & 5% Employee Contribution).
• Life Insurance 4 X base salary.
• Cycle to Work Scheme.
• Access to Employee Assistance Programme (EAP) to support mental health.
• Supportive work environment fostering Teamwork, Openness, and Integrity.

Our professional culture, our dedication to our employee-partners and career opportunities - these are just a few benefits we’re proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let’s talk about how you’ll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits, and ongoing career development.

Future Prospects

• There is an opportunity to gain permanent employment at Western Global after completing the apprenticeship programme.
• Additionally, there may be opportunities to undertake further apprenticeship training.

Important Information: 

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. 

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. 

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6 or Level 8.   

If you are interested in starting your career and receiving a work-based qualification at the same time APPLY NOW!