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SalaryJob summary:
In order to achieve our ambitious goals, we need to ensure the best IT solutions are made available throughout The Charity. From providing team members with the equipment they need, to extending the functionality of our CRM system, through to collaborating with all departments to scope and partake in pioneering new projects — the team have a broad remit and play a critical role, enabling everyone in The Charity to work effectively and efficiently.
We’re offering a year long placement to a pro-active and positive-thinking person who wants to kick-start their career in IT. During your year with us you’ll be nurtured to develop your IT administration and work skills by being fully involved in a wonderfully wide range of tasks and activities.
This is a brilliant opportunity for a digitally minded and talented person on their placement year, or at the beginning of their IT career to gain experience at the centre of a small and busy team. This placement starts July 2024.
Who we're looking for:
With a warm and engaging manner, you’ll have excellent written and oral communication skills, be confident to build relationships and support team members at all levels and across all channels (face to face, phone, email) and will be passionate about developing your skills to support the wider team to use our IT systems and services, including our CRM (Salesforce) and Microsoft and Office365 environment.
Key accountabilities:
Take part in the IT team’s daily Scrums to triage requests, share ideas and discuss solutions
Utilise the ticketing system as the centralised tool to communicate and provide solutions to requests
Collaborate in IT projects across the organisation
Collaborate with IT support provider to enable users
Assist with the onboarding and offboarding of IT systems and services when team members, volunteers and contractors join or leave The Charity (or move teams or roles), ensuring the process is efficient and the experience is outstanding
You'll be a great fit if:
We encourage you to apply to the role even if you do not meet all of the criteria.
Experience:
Confident IT user with strong computer literacy, particularly in Microsoft Office and Windows environments
Working to and delivering targets and evaluating results
Developing and documenting processes and systems
Working as part of a team and contributing to group and individual targets
Working with a range of people, remotely or face-to-face, understanding their needs and delivering communication in an efficient and empathetic way
Knowledge, Skills & Abilities:
Understanding of CRM systems
Comfortable setting and working within SLAs
Familiar with Ticketing/support systems
Operating within a Microsoft environment
Understanding of user hardware requirements
Live within a 30 minute commute from office
*Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.
What we'd like to give you:
You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference.
Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with 4 days in the office each week.
Working hours: This role is 37.5 hours per week, with some out of hours working.
Benchmarked salary: c.£21,350 (dependent on level)
Our amazing benefits:
• 25 days annual leave (pro-rated for those who are part-time). Increases yearly with length of service
• Celebrate your work anniversary in true Charity style
• Occupational Sick Pay
• Hybrid working
• Flexible working
• Charity pension
• 1 day life leave per year to celebrate a special moment of your choice
• Wellbeing support including professional counselling
• A personalised on-boarding programme
• Cycle to Work Scheme
• Perkbox – our team discount portal
• Health care vouchers
*Some of these benefits are non-contractual and are subject to change
Diversity & Inclusion:
The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.
How to apply to our team:
Please apply by clicking the red ‘join our team’ button on our website, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours.
We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line at careers@thebraintumourcharity.org.
Advert close date: 15 February 2024
First interview date and location: TBC over Zoom
Second interview date and location: TBC at our office in Fleet
The post holder will also:
Contribute to achieving the objectives of The Brain Tumour Charity
Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do
Undertake any additional and ad hoc tasks as required
Participate in team meetings and other meetings as required
Monitor and evaluate activities and provide written reports
Represent The Charity at external events in a professional manner
Work within an equal opportunities framework
Adhere to all The Charity’s policies, procedures and working
Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies.
We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.
Proud member of the Disability Confident employer scheme
