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SalaryIT Operations Manager Solihull - GBP65,000 + Benefits
Operations and Service Delivery Management ITIL, Technical Leadership, Azure, AD, Office 365, SDWAN, Teams, Desktop Technologies, Windows
Please note eligibility for UK SC level security clearance is required
Are you a dynamic IT leader with a passion for delivering top-notch service and building meaningful relationships? If so, we have an exciting opportunity for you!
Leading a team of 12, as the IT Operations Manager you'll play a pivotal role in ensuring the day-to-day delivery of IT services to our clients business. Leading a dedicated team and working closely with internal staff and third-party providers, you'll be instrumental in meeting and exceeding agreed service levels and will provide hands off technical assurance to the broader team.
Key Components of the role
- Operational IT Management
- Leading a multi discipline technical team
- Service Management
- Availability and Continuity Management:
- Service Level and Supplier Management
- Change and Release Management:
Key Responsibilities and technical understanding
- Identify, monitor, and resolve operational issues, providing timely status reports to IT and business leaders.
- Extensive Infrastructure and IT Operations background as demonstrated by previous hands on experience.
- Strong high level technical knowledge across networking (SD WAN), telephony (Teams), Cloud Infrastructure (Azure & M365, Teams / SharePoint and desktop technologies / applications.
- Experience running an end to end , multi-skilled IT Operations teams, able to create a sense of team, purpose and development.
- Experience partnering closely with Managed Service Providers, holding them to account and able to act as day to day single point of IT contact.
- Ensure service delivery aligns with agreed-upon service levels.
- Manage suppliers to meet key performance indicators, implementing service improvement actions.
- Foster operational relationships with suppliers, resolving disputes proactively.
- Experience presenting to / creating materials for IT and business leaders.
- Demonstrable track record of on-going technical progression and championing a learning culture within the team acting as a technical mentor.
- Potential to be accepted for Security Clearance
- Can demonstrate ability to lead multiple relevant stakeholder groups to resolve operational incidents acting as the single IT point of contact.
- Track record of driving appropriate process adherence (e.g. ITIL methodologies / elements of).
- Accountable for ensuring compliance with key governance and processes such as SLAM.
- Experience operating in a change control and configuration management.
- Lead the planning and improvement of service availability, addressing breaches and initiating remedial activities.
- Develop and implement a robust continuity management plan, evaluating risks and ensuring critical business processes are supported.
What s on offer?
Salary of up to GBP65,000
26 days annual leave (with the opportunity to buy or sell up to 3 days holiday)
Private medical insurance for yourself (with the option to buy family cover)
Life Assurance
Defined contribution pension scheme matched up to 8%
2 days volunteering opportunities
Flexible and Agile working
Employee Assistance Programme
Professional membership fees
Flexible Benefits scheme which includes the opportunity to purchase benefits such as:
- Critical illness insurance (with option to purchase for your partner)
- Dental Insurance
- Travel insurance
- Bike to work scheme
- Retail vouchers/payroll giving/activity pass for top leisure attractions
This is an exciting opportunity to lead and manage a team, where autonomy will be given to deliver exceptional IT Services to its users. Apply now for immediate consideration and further information.
