Hays are working exclusively with a leading manufacturing company who are looking for an
IT Operations Supervisor.
- Responsible for the supervision (with HR support) of IT Operations staff including appraisals, discipline, career development and Continuing Professional Development (CPD).
- Responsible for liaison with Group ICT on any issues arising e.g. Cybersecurity
- Coordinate operational support for all systems, effectively liaising with both regional ICT and Group ICT
- Management of both voice and data circuits for the UK part of the business
- Responsible for requests for both hardware and software for business via Group ICT PR system Responsible for the implementation of IT projects in conjunction with Altrad Group ICT Team.
- Responsible for the development, maintenance and implementation of IT Policies and Procedures in conjunction with the Group ICT Team.
- To develop and maintain a disaster recovery plan for the IT systems.
- Supervision and control of departmental processes (daily/weekly/monthly/annually)
- To respond and close service desk tickets (issued by Group ICT) effectively and in a timely manner.
- To respond to internal customer requests for urgent help within the office environment for hardware, cabling and software.
- To effectively communicate departmental priorities and ongoing projects
- {Temporarily} To assist with the maintenance and patching of global and regional servers that underpin business systems before their final transition into tenant in September.
- To attend training as required.
#4560179 - Rebecca Prince