It Operations Support Engineer

We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence.

Position: IT Operations Support Engineer

Location: Liverpool

Salary: £27K

About the Company: We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence.

Role Responsibilities:

• Work closely with Regional Managers to maximise the use of CRM systems and operational processes.
• Ensure that standard operational procedures are upheld and consistently applied across all sites.
• Take charge of IT infrastructure management and work alongside finance teams to control costs efficiently.
• Guarantee the availability and reliability of technology for site operations, including providing support outside of standard operating hours.
• Nurture relationships with third-party IT service providers.
• Aid the marketing team in setting up campaigns across CRM and marketing tools.
• Supervise the configuration of on-site technology during site launches.

Person Profile:

• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Attention to detail.
• Ability to work independently and as part of a team.
• Proficient in documenting processes, applications, and setups.
• Skilled in identifying opportunities to optimize systems.
• Working knowledge of IT applications and infrastructure.
• Experience in project management of IT projects involving third parties.
• Ownership mindset in issue resolution and stakeholder management.
• Commitment to continuous self-learning.

Desirable Experience, Knowledge, and Skills:

• Database Management
• Facility Management Software
• Project Management Software
• Web Analytics
• Customer Relationship Management Software
• Operating System Administration
• Mobile Device Management
• Cloud Computing Services
• Network Security Management
• Financial Management Software

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates