It Operations Support Specialist

Key Responsibilities:

• Responsible for troubleshooting IT related issues that require physical attention
• Deliver computers in a 'ready to use' state to IT users
• Provide ad-hoc training to IT users on common IT matters and guide them through self service tools if required.
• Take care of physical stock management of devices and accessories including CMDB updates
• Perform regular inventory checks for relevant hardware
• Manage logistics by using ...

Key Responsibilities:

• Responsible for troubleshooting IT related issues that require physical attention
• Deliver computers in a 'ready to use' state to IT users
• Provide ad-hoc training to IT users on common IT matters and guide them through self service tools if required.
• Take care of physical stock management of devices and accessories including CMDB updates
• Perform regular inventory checks for relevant hardware
• Manage logistics by using local logistic providers to ship and move devices across locations
• Handle of warranty cases in coordination with relevant OEM vendors.
• Identify and report risks that might downgrade OSS service quality
• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support
• Host and support third party technicians
• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
• Follow given OSS governance (participate in meetings, follow escalation path, etc.)
• Follow OSS procedures defined in Runbook, SOPs, knowledge articles

Skills Required:

• Analytical Skills
• Communication Skills
• Problem Solving
• Troubleshooting skills
• Incident responding skills
• Conflict Management
• Learning agility
• Testing
• Customer focus

Essential Tools:

• Service Now
• MS Office 365
• Windows
• iOS
• Asset Management Tools
• ITIL