IT Operations Technician

- Install, configure, and troubleshoot computer hardware, software, and peripherals
- Set up and maintain user accounts and permissions in Active Directory
- Provide technical support for Windows Server, Mac OS, and other operating systems
- Troubleshoot network connectivity issues, including TCP/IP configuration
- Manage DNS settings and domain registration
- Assist with the setup and maintenance of VPN connections
- Respond to help desk tickets and provide timely resolutions
- Collaborate with other IT team members to implement system upgrades and enhancements
- Maintain inventory of hardware and software licenses
- Provide excellent customer service by effectively communicating technical solutions to non-technical users