It Project Manager

Making the extraordinary every day:
Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed services and consultancy, serving customers across the globe. The markets in which Roke operates are broad but they are frequently cross-cutting at engineering and delivery levels; markets include Defence, National Security and Futures industries, with diversity at the core of Roke’s strategy.
Preserving a high level of confidence by consistently meeting and exceeding customer expectation in relation to IT services and value creation is paramount, equalled by the need to meet the needs of the business regarding safe and sustainable generation of revenue and profit.
The IT department sits within the Corporate Services directorate and plays an important part in enabling Roke to deliver customer work.  The department provides effective, compliant, secure, and resilient technical infrastructures, allowing our people to work effectively wherever they are based.  
Scope of role:
Reporting into the IT Transformation Lead, the IT Implementation Manager is responsible for the end-to-end delivery and management of IT work requests and their associated work packages.  This role can be based at our Gloucester site, but travel to other Roke sites will be an occasional requirement. 
Effective stakeholder management is a key part of this role, they must champion service culture and actively contribute to the IT dept’s continuous improvement initiatives; managing and leading complex stakeholders towards solutions while helping them understand resource constraints and prioritisation conflicts.
The role will be principally accountable for the accurate administration of the central IT Work Request Portfolio, ensuring that works defined as IT Work Requests are captured and delivered to requirement. The role-holder will liaise-with, support and steer other operational, service and enterprise systems team members as required. The role-holder will frequently represent IT within Operational Excellence working parties. 
You will work with IT Service and Supply Chain to manage some key volume technology vendors, particularly suppliers of mobile telephone & data and print solutions.  Also,  the role will work with the Workplace team to coordinate the work of IT Services & IT Operations Platform Services to design and effect low & high side office builds or reorganisations in line with business requirements and available budget.
This role will work with business-appointed PMO to ensure any Roke-acquisition related technology transition tasks required of the IT department are completed in line with the acquisition plan. They will also be the “face” of IT, providing assurance and guidance throughout the acquisition transition.   As a member of the IT PMO team, the role holder will also be assigned responsibility for IT project workstreams and tasks.
Responsibilities:

• Managing a portfolio of IT work requests, delivering on time, to specification and within budget. 
• Provide governance and compliance for work request portfolio including reporting and forecasting progress. 
• Collaborate with other teams to determine necessary activities to successfully deliver IT work requests.
• Ensure that suitable resources required to accomplish IT work requests are available.
• Convene and record IT work request meetings, as necessary.
• Understand and forecast the pipeline of demand.
• Delivery of such delegated IT project workstreams or tasks  
• Contributing to the wider goals of the IT department.

Essential Functions of the Job:

• Support the development of IT work request delivery and continuous improvement.
• Initiate, build, and sustain productive relationships. 
• Serve as an escalation point for concerns as they arise relating to IT work requests.
• Ensure approach best leverages Roke’s resources and strategies to meet customer expectations and demand.
• Monitor and manage end-to-end delivery of work requests to scope, time and budget.
• Enforce best practices, standard methodologies, processes, and tools.
• Provide appropriate management reporting on IT work request status including on ramp and in-flight.

Knowledge and Skills Requirements:

• Proven track record of delivering IT in a complex, changing environment.
• Experience of IT delivery focused work and client relationship management in a technology environment.
• Good business acumen and ability to negotiate with business partners.
• Strong customer orientation and able to manage customer expectations.
• Good executive presence.
• Excellent communication skills.
• Leader and team player – sets example for others to follow.
• Initiates, builds, and maintains productive customer relationships.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
• Strong collaboration skills to build teams across business boundaries.
• Building trust with senior stakeholders in times of pressure

What can we offer you?
This position offers a competitive salary and benefits package, including bonus scheme, private medical insurance employee assistance program and pension, along with a whole host of flexible benefits including flexi-leave (up to 8 days per year), travel insurance and dental care.
We are committed to a policy of Equal Opportunity, Diversity, and Inclusion.
Our working environment is friendly, innovative, and inclusive. support a diverse work-force and those with additional needs.
Security
Due to the nature of this position, we require you to either hold or be eligible to achieve SC clearance and to go forward for DV. As a result, you should be a British Citizen and have resided in the UK for the last 5 years for SC.