It Service Delivery Manager

Role: IT Service Delivery Manager          

Location: Chorley – 4 days a week in the office

Salary: Up to £47K

Are you well-versed in IT Delivery? Are you able to manage a team and stakeholders without hand-holding? Well then, read on! This may be the role for you.

Do you enjoy managing and mentoring staff, as well as having the capability to grow a team as the business requires? Yes?  Great! You will be managing a small team of 2 and can lead from the front and pitch in to help staff resolve calls as required.

Communication skills are a must as in all honesty the length of time taken to resolve tickets due to growth is an issue. So, building relationships and providing realistic SLAs to the wider business is necessary. This isn’t a slow-paced organisation, and you will thrive in a fast-paced environment as well as having experience working with numerous projects as required.

Experience with ensuring a company is ITIL compliant is a huge advantage, as they are looking to ensure that business is more compliant, and you will be at the forefront of ensuring that this happens. You will be able to develop and review KPIs in alignment with ITIL processes.

MS Office 365 will be your go-to, and if your head is in the Azure cloud, this is a bigger bonus.

However, if you have experience with other cloud providers, this wouldn’t be a deal breaker. Intune, SharePoint and OneDrive will be your go-to tools. You won’t look at a ticket as a short-term fix, you will be looking at the bigger problem to see if this issue has a long-term fix.

If this sounds like the role for you, please get in touch!