It Service Delivery Manager

We are working alongside our manged services client who operate with large scale financial, public and private clients. Together, we are recruiting for an experienced Service Delivery Manager to work on site at a client site in Belfast on a permanent basis.

General duties iclude:

- Managing staff by ensuring KPIs and SLAs are achieved

- Sustaining a positive team environment by displaying high levels of motivation and driving positive communication across the department

- Promoting a coaching culture, performing one to one activities when necessary

To qualify:

- Proven background demonstrating exceptional customer service skills alongside excellent communication skills

- Relevant experience managing accounts within the IT Service market

- Attitude to challenging the status quo and improve service

This is a fantastic opportunity to enhance your management skills within a well established organisation, please apply if you meet the criteria.