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Form of workAbout ARU:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About the Role:
IT Services are responsible for all aspects of information-technology support and delivery across our University, providing a first-class experience to our students, staff and other stakeholders as they pursue their studies and work both on-campus and beyond. This is your opportunity to join our IT support team, delivering a wide range of IT support to our customers.
The frontline IT support (Phone/Face to Face) is provided by the 1st Line IT Support Advisors in our Service Desk team. As a 2ndline IT Support Analyst you will provide a point of internal escalation to which our 1stline IT Support Advisors will refer complex queries.
With a degree or part-qualified professional qualification, you'll have good communication skills and a customer-orientated outlook. Knowledge of a broad range of desktop applications and software tools is essential. Experience of working with computer systems in a corporate environment would be advantageous.
This position will follow our standard shift pattern of 8.45am – 5.00pm on weekdays. Our team work in an agile manner with a balance of onsite/offsite working. In this 2ndline IT Support Analyst role you will be required to work a minimum of two days per week on our Cambridge campus.
Informal enquiries can be made to Nader Bu-Rashid, Customer Service Team Leader, at nader.bu-rashid@aru.ac.uk.
Find out more about working with us.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.
We value diversity at ARU and welcome applications from all sections of the community.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
Committed to being inclusive and open to discuss flexible working.
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes:
For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.
