It Service Desk Apprentice

Looking for that first step to launch your career in IT?

This role will support an 18 month IT Apprenticeship, where you will combine being part of our supportive IT Service Desk team whilst completing a Level 3 IT Apprenticeship via Abingdon & Witney College.

Our Service Desk is responsible for supporting all our employee’s computer, technology, and telephony needs.

So, if you have a keen interest in IT, want to learn more and are comfortable and confident in communicating with people of all levels and technical knowledge, we would love to hear from you.

An ideal opportunity to gain qualifications and learn from a friendly and knowledgeable team.

Below are a few of the areas that you will learn and support:

• User onboarding and offboarding, including building and recovering machines, laptops, mobiles, and tablets
• 1st Line support and maintenance of the Active Directory and Office 365 account and email administration
• Windows 10 (mostly notebook)
• Mobile & VOIP telephony support
• Learn and provide general 1st Line support across all our technologies, systems, and applications, eg JIRA, Sage200, Confluence, Salesforce, etc

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to 800+ employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

• Generous employer pension; up to 8% matched contribution 
• Income protection & life assurance 
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!  
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice 
• Unlimited access to online training and development content via our Learning Management System 
• Long service benefits and monthly employee recognition 
• Enhanced maternity and paternity provisions 
• Flexible working environment 
• Health & Wellbeing initiatives and company funded social events 

Our values

Our approach is to work guided by our mission, vision and values.

Find a way, Be committed, Do the right thing, Keep it simple.