It Service Desk Engineer

Swansea, Carmarthen or Lampeter campus (hybrid working with travel to other locations as necessary) - ABOUT US - The University of Wales Trinity Saint David (UWTSD) is proud of our dedicated and talented employees, and we work together as a team to make a difference to the lives of our students and the communities we serve. We are 14th in the UK for Social Inclusion and 28th in the UK for Teaching Quality (Times and Sunday Times Good University Guide, 2023), and 21st in the UK for Student Satisfaction (Complete University Guide, 2023). Our success depends heavily on the commitment and skills of our people. We are now looking for an IT Service Desk Engineer to join our team on a full time, permanent basis, working 37 hours per week. - THE ROLE - You will provide 1st and 2nd line IT support for end users within the University’s desktop computing environment such as in-house computer systems, desktops, laptops, peripherals, AV equipment and translation equipment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment whilst ensuring optimal workstation performance. An essential part of this role is to log requests and incidents via the IT Service Desk system and provide end-user assistance (in person, by telephone, or via e-mail) in a timely and accurate fashion.  You will be expected to work effectively and proactively without supervision, as well as provide appropriate support and guidance to junior members of the team. - ABOUT YOU - To be considered for this role, you will need: Good level of general education Excellent customer service skills Previous experience in providing high quality technical support Good working knowledge of PC hardware, Software and basic network environments Good working knowledge of AV equipment and associated software tools - BENEFITS - Annual leave entitlement is 28 days’ annual leave per year, plus 8 bank holidays and 4 University closure days Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including: Competitive pay and pay progression Generous annual leave allowance including Christmas/New Year closure Pension scheme membership from USSto provide benefits for you and your family Access to a benefits and wellbeing platform, with a choice of benefits to suit your needs, including electric vehicle salary sacrifice scheme and financial wellbeing services Support for health and wellbeing, including access to on-campus sports facilities at discounted rates, occupational health, and counselling support services Career and development opportunities, including support to gain further qualifications Family-friendly policies that provide for flexible working, including enhanced paid maternity and paternity leave Travel schemes, including the cycle to work scheme. So, if you feel you could thrive and make an impact in this role, please apply via the button shown. Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement. Note your correspondence language will be determined by the language you apply in.  To apply in Welsh, please click ‘Cymraeg’ at the top right of the screen.  Closing date: 26 January 2024, 11:59pm