It Service Desk Support

As an IT Service Desk Support, you will provide excellent global technical support, advice, and resolutions of IT issues to end-users across all levels of the Company via the Service Now portal, remotely and face-to-face.
You will be responsible for creating, tracking, and monitoring problems to ensure timely resolution, and escalating issues to the appropriate group when needed. You will manage work between regions to cover calls and incidents outside of regional office hours.  
To provide global support, you will be required to work shift patterns and may be asked to work weekends (9 am-5:30 pm).
With competitive salary and benefits, plus opportunities for career growth. You can make your mark in the world of retail with Skechers! We want you to be yourself and feel welcome when you join us.
What we’re looking for: 
 

• Excellent customer service and problem-solving skills. 
• Detailed oriented with the ability to multitask in a fast-paced environment. 
• Self-starter with a high level of initiative and a strong sense of ownership and urgency. 
• Capable of learning quickly with a strong work ethic. 
• Flexible to manage the demands of the role and the ability to take on new challenges. 
• Exceptional communication skills with the ability to work cross functionally and develop relationships. 
• Good working knowledge of networking. 
• Experience in hardware and software installations, configurations, and troubleshooting, including handheld devices. 
• Experience in Retail Point of Sale is desirable. 
• Proficiency in all Windows OS/10, MS 2007/2010/2013, Server 2016/2019, Office 365, and various e-mail clients. 
• Desired experience in Active Directory user administration, Macintosh, SQL, and Linux. 
• Experience with Help Desk/end-user support experience. 
• Relevant degree or proven years of experience in similar role. 
• English language is essential with other languages an advantage. 

Skechers offers: 
 

• Competitive salary and benefits package 
• Opportunities for career growth and development 
• A fun and dynamic work environment 
• Product discount
• Free onsite parking

Find out more about our benefits and perks once you’ve applied!
This is a great opportunity to join us and make a positive impact. If you feel you can be a true brand ambassador for Skechers. Please send your CV by clicking the link orvisit careers
Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.
BE YOU – FEEL WELCOME