It Service Desk Technician Second Line

IT Service Desk Technician Second Line

Colchester

£26,269 - £28,644 per annum

Permanent – Full Time – 37 hours per week, 52 weeks per year

About the role

You will be the first responder for incidents and service requests which are logged with the Service Desk ensuring incidents are resolved by priority order. Escalating where required to ILT Teams or 3rd parties where required.

About you

You will have previous customer service in a customer facing role, utilising email, telephone and face to face communications. You will also have previous experience of Microsoft Office, Office 365, Android, Apple IOS.

Closing date: 24 January 2024

Our Benefits include:

· Generous holiday (28 days per year, plus efficiency closure over Christmas and New Year and all Bank Holidays)

· Excellent opportunities for professional development

· Local Government Pension Scheme (c.20% employer contribution)

· Extensive Employee Benefits Scheme including discounts at high street and online retailers

To apply please complete our Application form on our website.

Please contact Human Resources on jobline@colchester.ac.uk or call 01206 583360 if you have any queries or would like further information.

Additional Information
Colchester Institute is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

We strive to be an Equal Opportunities employer. All applicants who are offered employment will be subject to a Criminal Records check from the Disclosure and Barring Service.

Please visit our website www.colchester.ac.uk to obtain further details about the College.

Job Types: Full-time, Permanent

Salary: £26,269.00-£28,644.00 per year

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• On-site gym
• On-site parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Colchester (required)

Ability to Relocate:

• Colchester: Relocate before starting work (required)

Work Location: In person