It Service Management (Itsm) Platform Analyst

Salary: Career Graded 4-7, £24,921 – £32,772
Location: Agile, Forth Banks Police Station, Newcastle and homeworking
Hours/Contract: 37 hours per week, fixed term until March 2025
The role:
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Policing Department as an IT Service Management (ITSM) Platform Analyst.
The role manages the design, configuration, and maintenance of the ITSM platform and proactively reviews platform improvements. It maintains the product backlog while providing expert advice and knowledge on how to maximise the benefits of the tool for Northumbria Police.
You will deliver:
- Digital Police’s IT Service Management Platform services across Incident, Service Request, Problem and Change/Release Management etc via an ITIL based framework.
- You will manage platform (tool) configuration and will manage related user permission activity.
- You will troubleshoot platform errors; problem solve them and deliver the associated resolutions.
- You will translate user requirements and continually deliver proactive platform improvements whilst keeping an eye on the feature and release roadmap.
You will be:
- Supremely customer service focused.
- Actively understand the ITIL framework.
- Have actively been involved in application or tool configuration.
- Stakeholder management and strong interpersonal / team working is your superpower.
- You will be known for your superb problem-solving ability.
- You are utterly excellent at managing your own workload such as task organisation and prioritising.
- You have a positive mindset that helps you achieve anything.
We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Just so you know:
Our application form will help us understand how your work, education and life experience has prepared you for the role of a ITSM Platform Analyst with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by an interview.
Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance and medical information.
Terms of appointment:
This is a fixed term role covering maternity leave of around 9 months.
If you are successful in your application, you will have a 6 month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Proud member of the Disability Confident employer scheme