It Service & Support Analyst

An award-winning business is looking for an enthusiastic IT Service & Support Analyst to join their experienced team based in Malton. Working in a fast-paced environment, to support a large number of end users, you will earn up to £28,000, alongside a competitive benefits package including life assurance and 33 days holiday. This role is easily accessible from Malton, York, Pickering, Driffield, Scarborough and the surrounding area. You will need access to your own transport due to the nature of this role, as some travel to other sites may be required.
As IT Service & Support Analyst, you will act as the first point of contact for IT issues in the business, and your responsibilities will include:

• Supporting operational technology across the business, including stock systems and machine software
• Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets
• Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics
• Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department
• Report recurring issues and highlight trends to assist in the development of action plans for improvements
• Liaise with third-party organisations where necessary, ensuring they are meeting agreed SLAs
• Escalate serious or recurring issues to the management team to ensure minimum impact to the business

To be successful in the role of IT Service & Support Lead, you will have the following skills and experience:

• A strong focus on customer service, and excellent communication skills
• A proactive mindset, and effective problem-solving skills
• A passion for IT and technology, and a strong desire to learn continuously
• Strong attention to detail, and a methodical approach to solving problems
• Experience in a similar role is essential

If you are an IT Administrator, IT Helpdesk Engineer, IT Technician, 1st line support or 2nd line support with a keen interest in technology, and are looking for a varied IT Support role, click apply now, or get in touch today for a confidential conversation.