Address
Form of work
SalaryService Support Technician - SalfordAs a Service Support Technician at Sodexo in Salford, you are more than just a technician, you are a crucial problem-solver, and an advocate for our customers' needs. Your role will be central in maintaining our high standard of customer service, becoming an integral part of our seamless technical operations, and keeping Sodexo at the cutting-edge of its industry. Join Sodexo and become a part of something greater. You belong in a team where you can act with purpose and thrive in your own way. Be prepared to be at the heart of Sodexo's operations, delivering technical support that's crucial to our company's success. You'll be the face of our technical team, resolving issues, providing advice and guiding customers in a high-paced, dynamic environment. Your actions will directly influence customer satisfaction and our company's overall performance.What you’ll do:Acknowledge, record and validate customer incidents, requests and queries.Manage and resolve first line incidents and requests, such as password resets, basic troubleshooting and guiding customers towards self-help resources.Maintain effective communication with customers, updating them on progress and expected timescales of resolution.Follow escalation procedures and maintain accurate records of all customer interactions.Develop a deep understanding of Sodexo-specific applications and the impact of any problems.Assist line manager in identifying personal training and development needs.Undertake any additional tasks as requested by management. What you bring:Excellent customer service skills and a deep understanding of customer needs.GCSE grade A-C or above level 4 in Maths, English and ICT.Experience working with Windows Operating Systems and Office 365 Applications.Organised, methodical, and able to anticipate needs and take initiative.Experience in an IT Support Service environmentITIL Awareness and the ability to work within SLA’s is advantageousWhat we offer: Market rate Salary + Bonus + Excellent benefits packageWorking with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:Flexible, dynamic and inclusive work environmentFantastic flexible benefitsAccess to ongoing training and development programsCountless opportunities to grow within the company
