It Support Analyst

IT Support Analyst - up to £28,000 per annum plus excellent benefits - hours are 08:30 to 16:30 Mon-Fri - Immediate start available - Permanent position - NP18 Newport, On-site Parking, 33 days Holiday, Pension, subsidised canteen, bonus

We have an immediate vacancy for an IT Support Analyst to join our global manufacturing client based in Newport. Our client are a market leader who supply to the defence and technology industries - reporting to the IT Manager and working as part of a small and friendly team, this role will be providing IT support to colleagues across multiple departments with the aim to respond timely too requests.

IT Support Analyst day to day duties include :

• Provide excellent Customer Service through professional and consistent support by taking ownership at a 2nd line support level ensuring full customer satisfaction is achieved and completing related IT documentation
• Troubleshoot and diagnose IT problems reported via ticketing system, and other methods of communication
• Build and repair Laptops and resetting passwords
• Follow SOP's and other processes/procedures where appropriate
• Manage end user hardware including setup, repair, and troubleshooting
• Printer and copier basic support, responding to consumable usage alerts and replacing when needed
• Mobile phone setup and support (iOS, Android)
• Ensure general tidiness of IT desks, IT area, LAN and build rooms.
• Network troubleshooting including track and trace to wall port then switch port for reporting to 3rd line
• Manage application-based permissions across applications estate
• Assist with ensuring stock levels of IT equipment are maintained

The successful candidate will hold a 1st or 2nd line IT support background, have experience in actioning tickets, be comfortable communicating via telephone, email and face to face, be proficient within microsoft office and demonstrate strong problem solving skills. In addition our client would welcome applications from people who have worked in a similar role within a manufacturing environment

With further growth within this business in motion, kick start your new career and apply for your immediate consideration.

Benefits include :

• Salary is up £28,000 per annum
• Some flexibility on start and finish times available.
• Pension
• 33 days holiday
• On-site parking
• Bonus scheme
• Fantastic on-site canteen with fresh food
• Modern and inclusive working environment.

To hear more about this fantastic opportunity please send your CV asap to bernie.mcgrath@travail.co.uk

Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.