It Support Apprentice - Level 3

IT Support Apprentice - Level 3

Are you looking for a career in the IT industry Then look no further as our client is looking for new talent within their friendly organisation to help deliver outstanding services to schools, colleges, and nurseries.

Our client:

They are a growing IT Managed Services Provider, working with schools, nurseries, and colleges. With 100% of their client base being educators of young people, their services are geared around the specific needs of schools to ensure that they are focused on improving pupil outcomes.

The role:

Monday to Friday - 37.5 hours/week

• Respond to Helpdesk requests remotely.
• Helpdesk calls taking, logging, and tracking calls.
• Hardware and software repairs in a workshop facility.
• Installation of Hardware and Software.
• Carry out network documentation and reporting.
• Assisting with sourcing spare parts and replacement equipment.
• Assisting the Technical team with maintenance tasks and installations.

Prospects:

Fantastic career development opportunities and a structured and rewarding Professional Development and Training Scheme with the opportunity of a permanent position upon successful completion of apprenticeship (Dependent on performance).

Qualifications required:

5 GCSE or equivalent (Grade A* - C 9/4) - Including Mathematics & English language (Grade A* - C 9/4) - Essential

Personal Skills required:

• Clear & concise telephone manner
• Reliable and able to work with and without guidance
• Able to explain issues and resolutions to customers with varying technical skills
• Ability to work within a team and share knowledge and ideas
• Good communication
• IT
• Attention to detail
• Customer care
• Analytical
• Organisation
• Problem solving
• Patience
• Team working
• Logical thinking

Technical Skills required:

Knowledge of:

• Networking - Wired & Unwired
• General IT Hardware & Software skills
• A basic understanding of cloud technology

Things to consider:

• You must have a valid UK driving licence and use of a car as you will need to travel to the schools they work with.
• All appointments are subject to a satisfactory enhanced DBS disclosure.

The apprenticeship:

On completion of this apprenticeship, you will receive an ICT Level 3 qualification.