It Support Assistant

Are you an IT Technician looking for a new opportunity to showcase your skills? We have an exciting position available that may be the perfect fit for you!

This role is pivotal in the implementation and maintenance of our clients computing infrastructure, ensuring seamless operations and optimal functionality. Additionally, it plays a crucial part in maintaining the safety and functionality of their facilities.

Duties will include:

• Provide 1st and 2nd line support to the business via our internal helpdesk, resolving problems in person and remotely.
• Support and administer the internal phone system, ensuring its smooth operation and functionality.
• Provide technical support to end-users, both in person and remotely, to assist with hardware and software-related issues.
• Routine maintenance on IT systems.
• Review the security of data, network access, and backup systems to identify vulnerabilities and potential threats.
• Regular communication with the team and Company on IT and facilities
• Support the onboarding of new starters to the business and leavers
• Purchasing of IT equipment when required
• Project work
• Data analysis using PowerBi

Experience/skills required:

• Strong knowledge of Windows, Active Directory, Microsoft365 Admin and Endpoint Manager.
• Knowledge of SonicWALL, Unifi, Android & MacOS desirable.
• Familiarity with cloud services (e.g., AWS, Azure).
• Outstanding problem-solving and analytical skills
• Good team player, demonstrating flexibility and adaptability.

Hours of work:

Monday - Friday

Benefits:

• 23 days holiday + bank holidays
• Life insurance
• Health assessment

If you have not received a response within 5 working days, unfortunately your application has been unsuccessful. Xpert Resourcing Ltd is acting as an Employment Agency for this Permanent vacancy.