It Support Assistant

Location : London

Hybrid Working

The Role and Responsibilites

This is an exciting opportunity for the right person looking to pursue a career in IT. This is an entry level role, giving exposure to all aspects of IT Service Delivery within a busy team.

This role is fully office based with some flexibility to work from home occasionally where cover allows.

Key areas of responsibility will include:

• Carrying out all aspects of personnel change including but not limited to New Starters and Leavers.

• Ensuring that the asset management module in TOPdesk is kept up to date, including but not limited to Laptops and iPhones.

• Auditing and managing licensed software and portals.

• Provisioning laptops and iPhones as required.

• Purchasing of IT equipment

• Creating and maintaining team procedures and documentation.

• Providing 1st Line support to users via telephone, email and face to face as required.

• Other admin duties as required.

• Supporting colleagues and the department as required.

• Any other duties as reasonably requested by the Service Delivery Manager

Other Responsibilities

You will be working as part of the Service Delivery Team and as such you will be required to cover team other team members in times of absence. A flexible working attitude is essential to ensure that the business is supported to the highest standard at all times.

Skills and Experience

• Excellent organizational and administration skills.

• Excellent attention to detail.

• Strong Excel skills

• Have a professional outlook.

• The ability to work under minimal guidance as well as being part of a team.

• Understand the importance of confidentiality within the role.

Candidates will also be expected to demonstrate that they are:

• Willing to learn and develop.

• Professional and self-motivated.

• Proactive in their approach.

• Able to work in a busy, professional environment.

• A team player

Capsticks is an inclusive employer

At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs.

We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements.